Business ethics: rules and regulations

The business community has its own specificity of communication, which helps the parties to communicate successfully, work productively and achieve their goals. In this article, we will talk about what business ethics is and how to use it in practice.

It should be noted that business ethics is not a set of legal rules established at the legislative level. Usually it is guided in entrepreneurial work behind the scenes.

Consider its features:

• The first one is honesty... This metric should apply to all colleagues, clients, and even competing firms. It is moral and ethical qualities that are the main activity of the company. For a business to be profitable, you need to properly negotiate, manage and resolve conflicts correctly.
• National and cultural traditions worth exploring in advance. So you can show respect and win the sympathy of foreign colleagues with whom you are building a business.
• Correct behavior will help to form a positive image of the company and the leader. Team management will be successful as well. A favorable reputation will increase the level of confidence of buyers and investors.

Business ethics are codes of conduct, rules and principles that help govern behavior at work. These are the foundations by which goals are achieved. When the parties recognize and apply these rules, then business partners can more easily find ways to cooperate and conduct successful joint activities.

The definition of the rules of business ethics also characterizes the relationship between different parties in the business sphere. Knowing the main norms and rules, you will be able to correctly behave in critical situations and conditions of communication, predict the lines of behavior of your colleagues. Interestingly, the very term "business ethics" is close in meaning to the word "order". Of course, it's about doing business. Different areas of research on this topic agree that work is the basis of business ethics as a moral value that helps to emphasize human dignity.

Etiquette - the rules of human behavior in a particular social environment. Business etiquette also includes various conditions for greetings, correspondence, negotiations. Observing it, you will be able to neutralize possible mistakes, form the image of a reliable person. Every entrepreneur must understand that etiquette and adherence to it will open up new horizons for him.

As for business ethics, its purpose and structure are similar. Wherein business ethics presuppose a set of certain rules that are customary to adhere to in the business community. This can also include such categories as the style of work, relationships with partners, the appearance of the employee, the basics of document flow.

The basic principles include commitment, responsibility, honesty. Of course, the conduct of any business will be based on constant contacts, negotiations, and the implementation of important transactions. Therefore, entrepreneurs should be able to build relationships, show themselves correctly in any circumstances, and improve their communication skills.

The types of business communication include several impressive groups:

• The first should include oral ways. They are divided into monologic and dialogical. The first includes a greeting, sales speech, informational speeches, presentation. Dialogic includes a business conversation, conversation, negotiations, interviews, discussions, meetings, press conferences. Such methods of business communication allow you to establish a verbal relationship with a person.

• Another group - written... The characteristic of such remote interaction also helps to establish contacts, but without direct "live" communication. Here you can mark official documents: business letter, instruction, application. They will all be different in terms of their inner content. For example, a document can be material (includes the exchange of objects, results of activity), cognitive (when knowledge is changed), motivational (here interests are exchanged), activity (skills are a way of exchange).

The code (from lat. Codex) is a set of rules. This is a single systematized normative act that regulates a certain area of ​​social relations. It is the code of business ethics that provides effective assistance to company employees, their responsibility and other important issues. It is developed on the basis of public norms of business ethics, as well as Russian and foreign documents that define the best corporate governance practices. This is the Code of Conduct.

It is thanks to him that the main values ​​of each company are determined:

• Effective work. The company is always responsible to co-workers and other participants in the work process. Every company wants to increase its profits, to be efficient. This will be the core value.
• Another value is employees... Those tasks will be successfully achieved, the solution of which is coordinated work. Therefore, it is in the interests of the company to reveal the talents of its employees and their abilities.
• Responsible attitude. Each firm must be aware of its social responsibility. This means that the company is fair and honest in the processes of the market economy.

• Partnership. For the successful functioning of the company, it is necessary to win and strengthen business partnerships. Only then can significant results be achieved when there is long-term mutually beneficial cooperation. At the same time, both parties must respect each other. The company must motivate its employees to achieve the set plans and the desired goals.
• Indicators of morality. It is important not only to comply with all laws, but also to lead your company to profit using simple "human" foundations. These include honesty, fairness, decency.

Business ethics will function on the basis of a specific profession, its focus. The main function is to facilitate the effective implementation of tasks. Business ethics is a kind of intermediary. It absorbs the interests of society and professional groups of the population, as well as separately for each individual.

The main rules for conducting successful activities should also be followed. This applies to acquaintances, greetings, meetings, meetings. Any interaction with working partners, colleagues or investors must always be rational.

It is also important to show understanding towards business partners. A considerate attitude will help you come up with mutually acceptable solutions.

Providing accurate information is an important rule. False data will influence the situation in your favor. You should also not lecture your partners. It is better to try to negotiate with the other side and understand their actions and desires.

There are the following moral principles of business ethicsI am:

• All actions must be performed on time. Punctuality - an important feature of the success of enterprising people. Any tardiness will negatively affect the work. They will also tell you that this person is unreliable. To keep up with everything, experts advise adding 25% to the period that you think is needed to carry out important work.
• Confidentiality. It is worth remembering that all the secrets of the institution should be kept as well as personal secrets. Do not retell any information you hear from a colleague, supervisor, or subordinate.
• Welcoming environment, friendly workers. You should always be extremely polite at work. In this case, you do not need to make friends with everyone, but you should always show goodwill. This will help you in your work and career.

• Attentive attitude. Respect for the opinions of others is essential. Try to understand them why a certain situation happened. You should also listen to criticism, important advice from employees. At the same time, one must not lose confidence in oneself.
• External appearance. Clothing is also an important point. One should skillfully enter the environment, adopt a similar style. You need to look neat and stylish.
• Literacy. Whatever the situation, you need to speak and write correctly. This applies to both negotiations and correspondence. It is unacceptable to use abusive phrases, including if you cite another person's phrases as an example.

There are multiple norms of ethical behavior for the leader and colleagues of each organization.Their manifestation mainly consists of knowledge, and also depends on the desire of everyone to work fruitfully and effectively. There are also special rules to help prevent conflicts. These include:

• When disagreements arise, contactless forms should be used. This will help the emotions subside a little and already make decisions more carefully.
• Instruct only those employees who hold high positions in the firm, and also have all the necessary powers, to negotiate disputable situations.
• It is better to involve a qualified specialist at the first stage of the conflict. This will help prevent a possible deterioration of the situation, material and moral losses.
• Even the smallest chances of reaching a truce must be taken.
• If it was not possible to resolve the controversial issue, then the dispute is considered in a pre-trial or judicial order.

In business, it is important to maintain a culture of communication. If you speak the client's language, you will be able to conclude the most profitable contracts. Corporate ethics, listening skills, as well as knowledge of the traditions of your partners will help to form a positive image of the company and conclude mutually beneficial deals.

The roots of business ethics go back to when relationships were just beginning to emerge between people. In medieval Europe, the basis of such business relationships is the pursuit of profit. Now, at the enterprise or in the company, this principle is also present. The moral qualities of the employees are also important. All this allows you to establish strong contacts with the right partners.

Any team consists of different people - men and women, leaders and subordinates. Sooner or later there will be a clash of interests - conflict situations. Further fruitful work will depend on how the company as a whole overcomes them. It is worth noting that conflict is the interaction of several people with mismatching goals and interests. Conflicts arise for various reasons. For example, personal motives. These usually include a discrepancy in attitudes towards one's own personality. There are also production reasons that are related to the work process.

Also conflicts are one-sided, two-sided, and also false (occur due to misunderstandings and mistakes). It should be noted that all conflicts have a different pace of development. It can be somewhat slow pace or fast and impetuous. One side can win as a result of the conflict. You can also reach a compromise or revert to a previous state.

Choosing a way to resolve a conflict, a manager focuses on his professionalism and on a specific situation. This can be done quickly. For example, when a person still only shows his displeasure. It is better to immediately stop such a conflict before the stable work of the team is disrupted. At the same time, the employee needs to have endurance and be organized. You cannot conduct a conversation in a raised voice. This will further aggravate the situation.

Another effective way can be the use of a neutralizing phrase. Every manager should have a couple of these techniques in his stock. You can also use another method. If you allow the client to speak out, and the seller, for example, calmly listen to all the comments, then the conflict situation will be settled. Maintaining calm and composure is at the heart of business ethics. It is worth being more patient.

It is also possible to resolve the conflict with the help of a third party, if the two parties cannot find a compromise. For example, a sales manager can become such a third party. This will allow you to control the process, and will also help to earn the trust of customers.

Now you know what business ethics is. By applying its rules and regulations in practice, you can not only earn the trust and respect of employees, but also successfully develop your profitable business by establishing strong partnerships.

You will learn even more about business etiquette and the culture of communication with colleagues in the following video.