Who is a loan manager and what responsibilities does he perform?
There are more and more credit institutions and banks, therefore, the profession of a credit manager is becoming more and more in demand. The sphere of lending has become so accessible that now almost everything can be borrowed on credit. This is how they buy apartments, cars, household appliances, furniture, which means that specialists are needed not only in a bank, but also in a car dealership, an electronics store, a furniture showroom, and so on.
The manager must be sociable and sociable, because his job is to offer potential borrowers credit products.
What is a credit manager?
A loan manager is a specialist who promotes, arranges and disburses loans. Each bank has in its arsenal several credit programs, from the most affordable to the most serious. Therefore, specialists are required at different levels. You can get a job as a loan manager even without experience; almost every large bank has its own specialist training programs.
Advantages and disadvantages of the profession
Any specialty has its pros and cons. The profession of a credit manager is no exception, it is quite specific and may not suit everyone.
Advantages.
- Opportunity to get a job without experience. Many large banks have their own training programs, internships, refresher courses, after which a specialist can start working or get a promotion.
- A good chance to quickly climb the banking career ladder. If you are active, sociable, and know how to win over customers, this will allow you to quickly get a promotion.
- Possibility further professional development.
- High wages with high work efficiency. In addition, in large organizations, employees are given the opportunity to use corporate bonuses and special conditions when applying for loans for their own needs.
Disadvantages of the profession.
- The need to communicate a lot. Not all people can withstand the fact that they have to explain something to other people all day, enter into dialogue with them.
- High stress levelsrelated to communication with people, as well as the need to fulfill the monthly plan.
- Dependence of wages on the implementation of the plan... His income depends on the activity of a specialist. It can be either very high, if the manager successfully arranges loans and sells related products, or low, if for some reason the plan is not fulfilled.
Necessary qualities
The manager's job is to offer credit programs so that they can be purchased. This is the sale of banking products, so you need to have a well-delivered speech, be able to work with objections if the conversation did not go according to plan. Appearance also plays an important role here. The specialist should be neatly dressed, well-groomed and with a benevolent facial expression.
The profession of a loan specialist is suitable for young motivated people who communicate freely with strangers. In this profession, you will need qualities such as:
- stress tolerance;
- sociability;
- benevolence;
- patience;
- persistence;
- the ability to manage the situation;
- punctuality;
- activity and dedication, the desire to earn money, because income depends on the number of loans issued;
- the ability to be unobtrusive.
A high-class manager is distinguished by the fact that, by adhering to the conversation program, he is able to react to client refusals and transfer the conversation to another channel.
Inexperienced managers often get lost, and after hearing "no" from the client, they still continue to insist on their own, which causes irritation. And this affects primarily the reputation of the institution.
Responsibilities
All duties of the employee are spelled out in the job description of the institution where he works. It is developed by the institution itself, so they will be different in the bank and in the car dealership, but still, the tasks of a loan manager in different organizations will be similar.
- Execution of loan agreements and sale of related services. Related services include different types of insurance.
- Consulting clients and clarification of emerging issues on lending.
- Formation of reports by months, quarters and their submission to the management.
In addition, in the process of work, the manager must draw up all the necessary documents himself, make photocopies and certify their authenticity. Managers draw up cards, check the client's credit history, the possibility of issuing a loan, asks for all the data for its registration.
Requirements
In the process of work, the specialist must fulfill the following requirements:
- make sure that there are no mistakes in the paperwork;
- communicate politely with clients;
- comply with the internal regulations of the organization;
- observe the dress code, and, if required, wear insignia;
- observe safety and fire protection measures.
Place of work
Credit managers are needed not only in banks, but also in other organizations that sell any goods on credit or in installments. Main places of work.
- Large car dealerships - specialist in car loans, insurance. Such a specialist deals with registration of cars on credit and insurance for them.
- Real Estate Agencies - Mortgage Manager. He is engaged in registration of real estate in a mortgage, helps to choose the most advantageous offer of the bank.
- Microfinance Institutions - a specialist in lending. There are a lot of such organizations now, they provide microcredits for a short period.
- A specialist in operational credit work in a bank.
- Home appliances and electronics hypermarkets.
- Furniture salons.
- Communication salons.
The profession of a credit manager is multifaceted, requiring versatile qualities and a lot of energy. The main key to the success of a lending specialist is love for his profession and strict fulfillment of all duties and requirements.