All about furniture sellers

The face of any furniture showroom or store is its seller. This profession requires not only attentiveness and courtesy in relation to the client, but also possession of a large amount of information and even creativity.

A furniture seller is a person who accompanies the client throughout the entire "journey" of the purchase. Very often everything starts with a consultation and presentation of the goods, and ends with the transfer of funds at the checkout and issuing a receipt. Such an employee is directly subordinate to the senior salesperson, hall manager or store manager.

Most often in furniture stores meets shop assistant... As the name suggests, This is an employee with an extended list of duties, who not only draws up a sale and purchase transaction, but also provides consultation. The sales assistant must, on the one hand, provide all the required assistance to the client, and on the other hand, present his product in such a way that he wants to buy it. At least a potential buyer, he informs about the manufacturer, notes the specifics of the design and emphasizes the merits. It is important for this employee to regularly attend psychological trainings and improve existing skills.

However, there is another type of sellers in furniture stores - sales designers. Such employees they also deal with sales and consultations to clients, but additionally develop design projects for them in appropriate programs such as PRO 100 and E-planner. For example, a designer salesperson in a store that sells kitchen furniture should help a client develop a plan for a kitchen set that matches individual needs and the actual kitchen layout. The duties of this employee will include maintaining the customer order up to the installation of the resulting furniture.

The seller of mobile or built-in products can work in a furniture showroom of cabinet or upholstered furniture, or in the corresponding department of a large store. A potential workplace for an employee could be a furniture factory, a trading house, an online store, or a brand showroom.

Despite the seeming simplicity of this profession, a furniture salesman has a lot to do. The main responsibility of the employee is to fully consult potential buyers. The specialist should tell you about the features of a particular model, the rules for assembling it, the materials used and their properties, compliance with a particular style, as well as the possibilities of combining the sample with other furniture available in the sales area. In other words, he must be ready to give a full presentation of even the most commonplace stool. The employee should monitor the cleanliness and safety of the items presented in the salon, as well as understand what defect can be attributed to marriage and in what cases it is appropriate to issue a return. The seller of a furniture store should work at the cashier, if necessary, and draw up a receipt and answer a phone call.

Very often it is the consultant who "leads" the client who controls the organization of the delivery. In principle, his duties include conducting polite conversations and avoiding any conflicts. In addition to fulfilling the to-do list specified in the job description, the furniture seller must be ready to follow the orders of the management, resolve emerging issues and promote promotional products.

A qualified furniture retailer needs to knowthe requirements of the RF ZoZPP, the properties of the materials used in the creation of furniture, as well as the duration of their operation, the reliability and strength of the samples. If there are corporate trading rules, he should also abide by them. The employee must be able to distinguish between styles of interior decoration and select a piece of furniture that suits a specific request. It will be a big plus if the consultant is aware of the leading market manufacturers and their advantages. Any seller should be a little more a psychologist, that is, immediately determine which client is in front of him, what can be offered to him and in what format. Of course, it is impossible to imagine a modern worker who is not able to work at a computer, handle a cash register and a bank terminal.

Furniture store clerk bears responsibility for non-fulfillment of its direct duties, non-fulfillment of orders and violation of the safety of the samples presented in the trading floor. Of course, he will answer even if he incorrectly draws up the document or in any way violates the rights of the buyer.

Generally, there is no training for a furniture seller in Russia... Firstly, most companies train and mentor their personnel themselves, and, secondly, much more than the "crust" of the university, the communication skills of a potential employee, his motivation to become the best, are appreciated.Previous employment in this area is not always important - if the applicant can “sell himself” at the interview, then he will be offered this vacancy without any problems, even if he previously worked in completely different industries. However, sales experience and at least minimal knowledge of the "subject" can still play a plus.

Having started working as an ordinary seller in a furniture store, you can first "get" to the senior seller, then to the hall manager, and then to the head of the outlet. Some sales-designers begin to develop in a creative direction, while others are quite capable of switching over to the marketing department. Basically, There are enough ways of development for such an employee.

The average salary of a furniture seller in Russia is about 30 thousand rubles. In Moscow, this figure is much higher - on average, a sales assistant receives 46 thousand rubles. The average salary in St. Petersburg reaches 39 thousand rubles.