All about sellers of non-food products

One of the most widespread and demanded professions in the service sector is the work of a salesperson. Today there are several categories of sellers. One of them is a non-food trade worker. We will talk in more detail about the specifics of the activity of such a specialist in our today's article.

The seller of non-food products (as you can understand from the name of the profession) deals with goods of the non-food group, which, in turn, are divided into a large number of different categories: shoes and clothes, furniture, fabrics, books, toys, technically complex household and office equipment, dishes , gadgets and more. dr.

Depending on which category of those described above the seller deals with in the course of his professional activities, he must have the appropriate knowledge... So, an employee of an electronics store must be technically savvy and be able to explain to customers the features of a particular model.

In the course of his working activity, the seller of non-food products performs a number of duties, which are regulated by the job description and professional standard. I must say that responsibilities may differ slightly depending on what category of goods the employee is dealing with, as well as on the specific place of work and the wishes of the employer.

In general, the standard list of tasks for a non-food seller includes the following functions:

• advising buyers, answering their questions (the seller must be able to fully tell about the properties and characteristics of a particular product);
• accounting (filling out and creation of accounting and reporting documents);
• sale and packaging of goods;
• assistance to customers in the selection of the product they need (depending on the model, size, cost, etc.);
• preparation of documents for sale (for example, filling out a warranty card);
• keeping records of the assortment of products;
• layout of goods in accordance with marketing and merchandising standards;
• use in their work a cash register, as well as specialized computer programs;
• make acceptance of goods and reconciliation of the received products with the corresponding consignment notes;
• calculate revenue;
• keep order at your workplace, as well as in the store as a whole;
• registration and issuance of checks for purchased products and many others. dr.

Thus, in the process of performing work functions, the seller performs a number of disparate tasks that are different in nature and complexity... In order to make sure that you can meet the requirements of the employer, it is very important to familiarize yourself in advance with the list of responsibilities that will be assigned to you (prior to formal employment).

Professional standard (or professional standard) is a document that puts forward qualification requirements for the seller (or seller-consultant) of non-food products... Only if the applicant for the position fully complies with all the provisions, he can be hired.

The mandatory professional requirements in relation to the seller of non-food products include:

• ability to work with a cash register;
• knowledge and skill of working with specialized computer programs (for example, 1C);
• knowledge of the basics of consumer psychology;
• knowledge of the basics of marketing and merchandising;
• understanding of the features of a specific product category (depending on what products a particular company works with);
• knowledge of the basics of workflow, etc.

I must say that these professional requirements may vary depending on the specific place of work and the wishes of the employer. Thus, the more competencies you possess, the more relevant and in-demand specialist in the labor market you will be.

In addition to professional requirements, many employers also put forward requirements in relation to the personal qualities of a person who applies for the position of a seller. This is primarily due to the fact that in the course of performing his work tasks, the employee interacts with other people on an ongoing basis (customers, colleagues, sales representatives, etc.). The main personal characteristics include:

• stress resistance and emotional stability;
• low level of conflict;
• tact;
• positive attitude;
• benevolence;
• responsibility and discipline;
• punctuality;
• attention to detail, etc.

A successful combination of professional and personal characteristics will make you an irreplaceable employee in any enterprise.

When you find a job as a seller of non-food products, you automatically acquire a number of rights, which, in turn, are associated with corresponding responsibilities.

Employee rights include:

• the possibility of informing the higher management about the presence of substandard or defective goods in the assortment of the store;
• informing the administration and the security service about conflict situations that have arisen;
• carrying out their activities in a safe environment;
• obtaining from superiors all the information necessary for the correct performance of their work functions;
• sending management suggestions to improve the implementation of their work and many others. dr.

The seller is responsible for:

• non-observance of the work schedule and work schedule;
• violation of corporate discipline;
• non-observance of safety measures;
• causing harm (customers, colleagues, bosses or directly to the enterprise), etc.

The level of liability can vary significantly depending on the nature of the violation. So, for some offenses, you can get disciplinary action and reprimand, while for others the seller may face criminal prosecution.

The career opportunities of a seller of non-food products mostly depend on the specific place of work, as well as on the person's personal ambitions. So, in order to have the prospect of improvement, it is necessary to take educational courses to improve qualifications (for example, courses in commodity science, in the study of marketing or consumer psychology, etc.).