Occupations in the specialty "Hotel service"

The tourism sector is developing more and more actively in our country. New directions appear, those that have always been in demand are being improved. Accordingly, hotels, hotels, bases, guest houses are being opened. At the same time, the need for professions in the specialty "Hotel service" is growing.

The specialty "Hotel service" is becoming quite popular.

After graduating from an educational institution, and it can be both a college and an institute, the graduate receives a diploma in hotel service and tourism manager.

All activities of this specialist are aimed at ensuring the comfort of guests, placing them in rooms, providing everything necessary, trying to fulfill all the wishes.

Most often, a hotel service representative performs the following functions:

• book rooms, while talking about all the nuances and helping to make the right choice;

• organizes the meeting and accommodation of guests;

• demonstrates numbers, telling about all services;

• fills in all the necessary documents;

• provides all the necessary information about transport, excursion services, attractions and other points;

• can control the quality of service and the work of other personnel, provided that he holds a managerial position;

• concludes contracts with other organizations for the supply of the necessary things to organize a comfortable stay for tourists.

But, as in every job, it also has its pros and cons. The advantages include the following points:

• the demand for this specialty always guarantees employment;

• decent pay on condition of good work;

• the opportunity to move up the career ladder, for example, from an administrator to a hotel manager;

• communication with different people, development of their communication skills.

There are also some disadvantages. Among them are:

• communication is not always pleasant, sometimes stressful situations may arise;

• often irregular working hours, especially during the holiday season;

• with an influx of visitors, you often have to spend the whole day on your feet;

• the management strictly asks the team, their duties must be performed flawlessly, but many skills come with experience.

The hotel business can be quite an interesting and profitable business if you have a heart for it. It is worthwhile to study in more detail the description of a particular profession in order to make the right decision, and work with pleasure in the future. Hospitality professions do not always imply higher education. There are those for whom it is enough to graduate from college or even gain experience in the process.

• Administrator. A person who solves all organizational issues, meets and sees off guests, tells them about the offered rooms and other services. Monitors the occupancy of the room fund, fills in the necessary documents - in most cases in electronic form. He must be able to work on a computer in various programs, contact people, have a competent speech, be friendly, stress-resistant.

• Restaurateur. As a rule, every hotel and hotel has a restaurant or cafe. This employee is responsible for the entire process of organizing meals for guests. Keeps order in the hall and in the kitchen, takes part in the development of the menu, the purchase of products, makes decisions on changing the interior and decorating the premises.

• Hotel service manager. His duties are similar to those of an administrator. But there are many such specialists in large hotels. They promptly resolve accommodation issues, as well as fulfill various requests and wishes of customers. Hospitality managers can, for example, resolve issues of delivering lunches and breakfasts to the room, organizing additional services, such as excursions.

• Human Resources Officer. All organizations have such a specialist. And a hotel or hotel is no exception. He is looking for personnel suitable for certain positions, dismisses or hires. Conducts hiring tests if required.

• Head of the reservation and service department. In this case, you need to be able to choose the best option for placing a client that meets all his requests. After that, meet the guest, in case of additional wishes - to solve all the problems.

• Doorman. The opinion that the doorman only opens the doors of the hotel is erroneous. In mini-hotels, such a person is at the same time a security guard, and in large hotels, the doors open automatically. The doorman meets the guests, provides the necessary information about the location of certain rooms in the hotel, about travel services. He can accompany guests to the elevator, if necessary, call a taxi or an ambulance. The doorman should be helpful and extremely polite. He also keeps order in the hall. No special education is required for this.

• Housemaid. The ability to communicate with clients and be polite under any circumstances is also necessary for this employee. Maids clean rooms and floors. Needless to say, cleanliness everywhere must be impeccable, and in case of dissatisfaction of the guests or the occurrence of any shortcomings, they must be immediately eliminated, without entering into any wrangling.

There is also an option to open your own business, control the entire process, partially do the work yourself, partially hire workers. But this requires a business plan with all the calculations and, of course, higher education.

To study hotel business, you can go to college or technical school after the 9th grade, choosing those institutions that teach these disciplines. You will have to take Russian and mathematics, plus some other additional subjects. All this needs to be clarified upon admission. The training will be 4 years.

You can study both internally and in absentia. There are such faculties in many universities in Russia. Therefore, it is most often possible to get such an education without even leaving your city. This may be, for example, the Russian Information and Technology Academy or the Saratov State Academy of Physical Culture, Sports, Youth and Tourism, the Moscow State University of the Tourism Industry. Yu. A. Senkevich or Russian State University for the Humanities.

This specialty is such that it is quite in demand, therefore, such specialists are trained in large numbers in educational institutions.

Regardless of which university is chosen, it is better to try to study all disciplines responsibly and get good grades.

As for the remuneration for their work, in most cases the salary in hotels and hotels is good. At the same time, of course, you need to show yourself as a responsible employee and a qualified specialist. The hotel's reputation and good customer reviews are very important to management.

The salary level depends on the region, position and the hotel itself.

The maid and the porter can receive in the range - 20,000-25,000 rubles. It should be said that wages may depend on the number of shifts and bonuses. In addition, some hospitality workers receive tips.